Policy
REFUNDS, RETURNS & EXCHANGE
• All sales & service charges are final. NO refunds or exchanges.
• We will not offer any refund or credit note because you have simply changed your mind.
• Once services are paid for we will not be able to offer refunds.
•Gift Card / Gift Certificate is Non-Refundable and NOT transferable for cash to buy or sell anything.
7 DAYS SERVICE GUARANTEE :
• We offer free fix or touch-up for any gel chip or peel, any broken nail after a full set service within 7 7-day period, and must be same color and not to exceed 1 time per service/ week. (regular polish might not apply for this guarantee)
• If your nails become scratched or miss-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
• You must arrange an appointment to have your nails fixed within 7 days after your initial service (also depends on your nail condition if you had designs or gems on your nails that fell off or you changed your mind after you had it done, you will have to pay additional costs for it ).
• We want our clients to be happy and satisfied with the services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary, please let us know so we can make it right. Our goal is to ensure each service and visit meets your satisfaction.
• We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfied with during the time you are getting your service done. Also, please notice that we will not re-do your service with no cost if our technician has confirmed and is clear with you about your nails & prices during the time service is going on.u2028• As soon as you have walked out the salon door that means you have accepted and are happy with the service.
• We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused.
WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds in the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Anyone that rude, mean, or disrespectful.
• Diabetes Client: Please inform our technician so we can provide our service with proper care.